LUCI Systems

LUCI Systems (www.lucisystems.com) is a leading AV partner and multimedia solutions provider with 25+ years of experience in the gaming and casino industry. They create immersive environments by integrating screens, sound, lighting and more across properties, while providing intuitive, scalable solutions for managing comprehensive media and building systems.

The partnership between LUCI Systems and TelemetryTV began in December 2022 with initial deployments at Isleta Resort & Casino and Yaamava' Resort & Casino. Since then, the collaboration has expanded to 11 casinos, collectively operating 1,000s of screens.

Despite unique challenges at each casino, the industry shared common issues. Gaming venues struggled with inefficient AV systems and outdated software that limited guest engagement:

1. Poor content delivery stemmed from inefficient, non-integrated content management systems, causing frustration for both staff and guests.

2. Traditional casino multimedia systems were fragmented, requiring complex hardware from multiple vendors for even basic operations—this severely limited their scalability.

3. Additionally, customization posed another challenge—outdated systems required frequent and costly reprogramming, which severely limited operational flexibility.

The TelemetryTV-LUCI partnership has transformed casino operations through modernized visual communication systems. Casinos now have unprecedented control over their display networks content, delivering targeted promotional campaigns, branded videos, and event announcements. This has led to significant revenue growth across partner properties.

The new system has dramatically improved adoption and efficiency. Santa Ana Star Casino and Spotlight 29 saw a 75% increase in stakeholder engagement as teams embraced the intuitive interface and expanded their tech capabilities. Yaamava' Resort & Casino achieved a 70% boost in operational efficiency, freeing staff to focus on strategic initiatives instead of system control.

The combination of TelemetryTV's IPTV capabilities and LUCI's strategic AV system design has led to significant infrastructure improvements for casinos. Isleta Resort & Casino and Snoqualmie Casino have reduced their hardware requirements and network strain by 90%, while eliminating costly upgrades and simplifying maintenance. This transformation has created a more reliable and enhanced multimedia experience for guests.

The transformation yielded remarkable results. The new systems delivered unmatched efficiency, scalability, and flexibility to casino operations. Through reduced hardware requirements, casinos secured significant cost savings and future-proofed their infrastructure. The intuitive systems from LUCI and TelemetryTV increased engagement rates, boosting guest loyalty and ROI. The solutions demonstrated exceptional reliability, with casinos reporting a 50% drop in support tickets to LUCI's tech team.

TelemetryTV and LUCI are set to expand into new territories. Their plans include partnering with more casinos, implementing cutting-edge multimedia technologies, and moving into adjacent sectors like hospitality, stadiums, and transportation hubs. Through continued innovation and adaptation, this partnership aims to reshape the multimedia landscape across multiple industries.

Are you facing similar challenges? Ready to elevate your casino experience? Request a demo today and discover how we can transform your business.

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